Shipping policy

All products on our webiste are guaranteed to be delivered within 20 days. If you buy any product through our site, you are protected if you don't receive your order on time.

On-Time Guarantee

Late Delivery Compensation

If you purchase any product through our site and your order qualifies for free shipping, you are protected if it does not arrive on time.

All products on our webiste are guaranteed to be delivered within 19 days.

If we don't meet our delivery promise, you will receive a 8-50USD Gift Card within 10 business days after warranty date.（Gift card amount based on order value).

“On-Time Guarantee” orders is Counts from the day after your payment.

The "19 Days On-Time Guarantee" does not apply during the following Chinese statutory holidays:

• Labor Day Holiday: May 1st - 5th, 2024

• Dragon Boat Festival: June 10th - 10th, 2024

• Mid-Autumn Festival: September 14th - 16th, 2024

• National Day: October 1st - 7th, 2024

• Chinese Spring Festival Holiday: February 10th - 17th, 2025

*

SHIPPING OUTLINE

• Free shipping over $199.00 USD for USA.

• Free shipping over $270.00 CAD for Canada.

• Free shipping over $299.00 AUD for Australia.

• Free shipping over $330.00 NZD for New Zealand.

• Free shipping over ￡130.00 for UK.

• Shipment within 2-7 days. There may be some delays due to large order or holiday season.

• All orders are shipped from our warehouse in China.

• Customs and Brokerage charges for shipping to the USA/UK/Austalia/New Zealand will be borne by us.

• Any item mailed to Canada must subject to the duty.

• We reserve the right to use a comparable shipping method when necessary.

USA Shipping Policy

Order over $199 USD

• Free Express Shipping (DHL/FEDEX/UPS).

• You will receive the goods in 7-12 days (subject to local custom delays).

Order greater than 120 but less than 199 USD

• Express Shipping fees $16.9USD(DHL/FEDEX/UPS).

• You will receive the goods in 7-12 days (subject to local custom delays).

Order less than $120 USD

• Express Shipping fees $24.9USD (DHL/FEDEX/UPS).

• You will receive the goods in 7-12 days (subject to local custom delays).

Canada Shipping Policy

Order over $270.00 CAD

• Free Express Shipping (DHL/FEDEX/UPS).

• You will receive the goods in 10-18 days (subject to local custom delays).

Order from 200.00 CAD to 270.00 CAD

• Express Shipping fees $20.00 CAD.

• You will receive the goods in 10-18 days (subject to local custom delays).

Order from 0.00 CAD to 200.00 CAD

• Express Shipping fees $35.00 CAD.

• You will receive the goods in 10-18 days (subject to local custom delays).

UK Shipping Policy

Order over ￡130.00.

• Free Express Shipping (DHL/FEDEX/UPS)

• You will receive the goods in 14-18 days (subject to local custom delays).

Order from￡80.00 to ￡130.00.

• Express Shipping fees ￡10.00.

• You will receive the goods in 14-18 days (subject to local custom delays).

Order from￡0.00 to ￡80.00.

• Express Shipping fees ￡18.00.

• You will receive the goods in 14-18 days (subject to local custom delays).

Australia Shipping Policy

Order over $299.00 AUD

• Free Express Shipping (DHL/FEDEX/UPS).

• You will receive the goods in 10-18 days (subject to local custom delays).

Order from 150.00 AUD to 299.00 AUD

• Express Shipping fees $30.00 AUD

• You will receive the goods in 10-18 days (subject to local custom delays).

Order from 0.00 AUD to 150.00 AUD

• Express Shipping fees $44.00 AUD

• You will receive the goods in 10-18 days (subject to local custom delays).

New Zealand Shipping Policy

Order over $330.00 NZD.

• Free Express Shipping (DHL/FEDEX/UPS).

• You will receive the goods in 10-18 days (subject to local custom delays).

Order from 160.00 NZD to 330.00 NZD

• Express Shipping fees $30.00 NZD.

• You will receive the goods in 10-18 days (subject to local custom delays).

Order from 0.00 NZD to 160.00 NZD

• Express Shipping fees $45.00 NZD.

• You will receive the goods in 10-18 days (subject to local custom delays).

Damage/ Missing / Defective

• Please report damaged, missing, or defective within 48 hours.

Tracking Information

• Tracking number will be sent via email at the time of shipment or as soon as they are available. We will monitor closely of your parcel status to ensure smooth delivery.

Packing

• We wrap all items separately by using adequate cushioning material.

Still have questions?

• If you have any questions or concerns about our Shipping Policy, please contact us(c638lara@gmail.com).